Sahojpath.com Return, Refund, Cancellation & Shipping Policy
Last Updated: 26.07.2026
Thank you for shopping with Sahojpath.com. We are committed to providing a transparent and reliable shopping experience. Please read our Return, Refund, Cancellation, and Shipping Policy carefully before placing an order.
By placing an order on Sahojpath.com, you agree to the terms and conditions outlined below.
1. Order Cancellation
Customers may request cancellation only while the order status is Pending.
Once an order has moved to Processing, Packed, Ready to Ship, or Shipped, it cannot be cancelled, as packing and dispatch procedures have already begun.
2. Refusal of Delivery & Return to Origin (RTO)
If a customer refuses to accept the parcel without a valid reason, is unavailable for delivery, provides an incorrect address or contact number, or otherwise causes the shipment to be returned to us as Return to Origin (RTO), the customer will be responsible for:
The original Shipping Charge, and
The Return to Origin (RTO) Charge.
If the order was prepaid, these charges will be deducted from the refundable amount, and the remaining balance (if any) will be refunded through the original payment method or any other method determined by Sahojpath.com.
However, if the parcel is returned due to an error on the part of Sahojpath.com or the courier partner, no Shipping or RTO charges will be deducted from the customer.
3. Parcel Inspection & Unboxing Video
Customers are requested to inspect the parcel upon delivery.
To help us resolve any delivery-related issues quickly, we strongly recommend recording a continuous, uninterrupted unboxing video from the moment the sealed package is opened until all contents are clearly visible.
The unboxing video is highly recommended for claims involving:
Wrong book delivered
Damaged books
Missing items
Any delivery-related discrepancies
While the absence of an unboxing video may make claim verification more difficult, every complaint will be reviewed based on the available evidence and applicable circumstances.
4. Return & Replacement Policy
Customers may request a replacement if:
An incorrect book has been delivered.
The book is damaged during transit.
One or more items are missing from the order.
The book contains a manufacturing or printing defect.
Customers must contact our Customer Support within 48 hours of delivery and provide:
Order Number
Photographs of the product
Unboxing video (if available)
Any other information requested for verification
Wrong Book Delivered
If an incorrect book has been delivered:
The customer must first return the incorrect book to Sahojpath.com.
After the returned book is received and verified by our team, the correct book will be shipped to the customer.
If the error occurred on our part, Sahojpath.com will bear the replacement shipping cost.
5. Non-Returnable & Non-Refundable Cases
Returns, replacements, or refunds will not be accepted in the following situations:
Change of mind after purchase.
The book has been read, used, damaged, or altered by the customer.
Damage caused due to customer mishandling.
Incorrect shipping address or contact information provided by the customer.
Refusal to accept delivery without a valid reason.
Requests made after the specified reporting period.
6. Refund Policy
Once a return request is approved and verified, eligible refunds will be processed through the original payment method or any other method determined by Sahojpath.com.
Refunds are generally processed within 5–7 business days after approval. However, the actual credit may take longer depending on the customer's bank or payment service provider.
Where an order is returned due to customer fault (RTO), the applicable Shipping Charge and RTO Charge will be deducted from the refund amount.
7. Shipping Policy
Orders are generally processed and dispatched within 1–3 business days after confirmation.
Delivery timelines may vary depending on the destination, courier availability, weather conditions, festivals, public holidays, or other unforeseen circumstances.
Sahojpath.com shall not be liable for delays caused by courier partners or events beyond our reasonable control.
8. Customer Responsibilities
Customers are responsible for:
Providing accurate name, shipping address, and contact information.
Being available to receive courier calls and deliveries.
Accepting the parcel within the courier's delivery attempts.
Contacting our Customer Support before initiating any dispute or chargeback regarding an order.
9. Customer Support
For any issue related to your order, return, replacement, refund, or delivery, please contact our Customer Support Team before taking any further action.
Email: sahojpathdotcom@gmail.com
Website: https://www.sahojpath.com
Helpline: 8768311956 / 7908408855
We are committed to resolving genuine customer concerns as quickly and fairly as possible.
10. Legal Disclaimer
This policy is governed by the applicable laws of India, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, wherever applicable.
Nothing in this policy shall limit or waive any statutory rights available to consumers under applicable Indian law. In the event of any conflict between this policy and applicable law, the provisions of the applicable law shall prevail.
